One method for troubleshooting Futures tracked through BetSync is to use the Sync Full History option. This can only be done before 12:00 pm EST. If it is past this time, you will need to wait until the next midnight to noon cycle. Please take the following steps:
- Go to your My Action profile
- Click into your Settings (⚙️)
- Select Manage BetSync
- Find the Sportsbook you're looking for & click on Manage
- Tap Sync Full History
If this does not settle the wager, please confirm with your sportsbook the bet has been settled. If so, please send us a screenshot from your sportsbook, as well as My Action, and we will share with our Engineering team to resolve.
Please note: Futures may not be settled in My Action until the conclusion of the season, playoffs, or tournament. This may vary from the sportsbook where your bet is placed.
Example 1: If you are tracking NFL team over 9.5 wins, and they win their 10th game week 14, the bet will remain open until the conclusion of the regular season.
Example 2: If you are tracking an NFL team to win the Super Bowl, and they miss the playoffs, the bet will remain open until after the Super Bowl is played.
If you have any questions regarding Futures bet tracking, please submit a request here.