Payment wasn't accepted or processed

  • Updated

If your payment method is not being accepted or processed, the following are possible causes:

  • Debit or credit card is expired
  • Billing information does not match 
    • Check that the card number, CVV, and expiration date were entered correctly
  • Debit or credit card has insufficient funds
  • Debit or credit card issuer is not supported 
  • Billing address is in a different country/region from where you are subscribing
  • For PayPal, your preferred payment method is not accepted
    • Log in to your PayPal account and navigate to Settings to verify your preferred payment method under Payments

Learn more about how to view or manage your current payment method.


If we are unable to process a payment from your payment method, your subscription will be cancelled, and we may send an email notifying you. You will need to update your payment information with a valid payment method to continue using Action PRO.

If you’re billed by a third party, such as the Apple App Store or Google Play Store, you’ll be directed to their website or account settings to manage your payment method.

If you’re still having trouble, please contact us for assistance.

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